Make-up policy 

Prouse Swim School has a make-up policy that we would like everyone to be aware of. We need everyone’s cooperation for this policy to work, so please read the following carefully. 

Whenever feasible please let us know as early as possible when you are unable to attend a lesson. Even if your child wakes up sick that morning, this will enable someone else to book a make-up lesson in your absence. 

Also please notify us of non-attendance even if you have no intentions of booking a make-up, this then allows places for those that do want to book make-ups. 

The preferred way to notify us of a non-attendance is through our customer portal. You can access our customer portal by clicking on the “use app” button on our Facebook page or here: 

The portal will allow you to notify us of non-attendance and it will also show you the availability of classes that are at your child’s level, should you wish to book a makeup on a day and time that suits. If we are not notified of a non-attendance, no make-up lesson will be offered. 

If you cannot attend a make-up lesson that you have booked, this lesson will be forfeited, we cannot offer make-ups for make-ups. 

Due to the COVID environment and the fact we do not want children coming to lessons if they are unwell, make-up lessons will not expire until the end of 2021 however; 

• You must be currently enrolled in a term to take advantage of the make-up policy. You are unable to use make-ups outside of a current enrolment. 

Please do not hesitate to contact us if you have any questions regarding make-up lessons